Terms of Use of ZulePay Rewards, Offers and Cashbacks

Last updated: 9 September 2026 · Version: 1.0.0 · Effective date: 9 September 2026

1. About this document

These terms ("Rewards Terms") govern rewards, offers, cashbacks, referral benefits and similar programmes ("Rewards") offered on ZulePay. They apply in addition to the General Terms and Conditions, the Wallet Terms, the Privacy Policy and the Cancellation & Refund Policy. The specific terms displayed with an offer at the time you participate prevail over these Rewards Terms for that offer.

2. What Rewards are

1. Cashbacks are amounts credited to your Main Wallet (or, for merchant programmes, to your Pending Settlement balance) as a percentage or fixed amount of qualifying transactions.
2. Offers include discounts, vouchers, scratch-cards, milestone benefits and partner benefits, with the benefit type, amount and conditions stated in the offer.
3. Rewards are promotional benefits. They are not interest, not a return on deposits, and create no separate monetary instrument. Unless stated otherwise, cashback credited to the Main Wallet is spendable like wallet balance but is not withdrawable to a bank account until used for a qualifying spend, to the extent permitted by RBI directions.

3. Eligibility

1. Each offer states who is eligible. Eligibility may depend on KYC tier, account standing, transaction history and other criteria, and may be determined by automated checks.
2. We may exclude users who breach these terms, exploit offers through multiple accounts, emulators or automation, or whose accounts are restricted for fraud or compliance reasons.
3. Employees of the Company and its group companies may be excluded from public offers.

4. Crediting and validity

1. Cashbacks are typically credited after the qualifying transaction is confirmed (including, for offline payments, after sync) and are shown in your transaction history with a "cashback" label.
2. Offers may specify a validity period or expiry. Cashback credited to the wallet that remains unused for the period stated (currently twelve months from credit) may lapse as permitted by RBI directions, after notice to you.
3. Where a qualifying transaction is refunded, reversed or charged back, the associated Reward is reversed and may be debited from your balance.

5. Caps and taxes

1. Offers may carry per-transaction, per-month or per-financial-year caps, as stated in the offer.
2. Rewards may be taxable income in your hands under applicable tax law. Where we are legally required to deduct or report tax on a Reward (for example, under TDS rules), we will do so and provide the relevant particulars.

6. No cash alternative; non-transferability

1. Rewards cannot be exchanged for cash (except where a wallet balance becomes withdrawable under these terms), and cannot be sold, transferred or assigned.
2. Vouchers and partner benefits are subject to the issuing partner's terms; expired or refused partner benefits cannot be reissued by us except as required by law.

7. Merchant-funded offers

Some offers are funded by merchants or partners. For those offers, the merchant or partner is responsible for the benefit; we will assist with escalation but are not liable for the merchant's or partner's failure to honour the offer, except where law provides otherwise.

8. Changes, suspension and misuse

1. We may withdraw, suspend or modify Reward programmes prospectively; offers already earned (but not yet credited) are honoured per their terms unless withdrawn for fraud, illegality or regulatory direction.
2. Fraudulent or abusive participation — multiple accounts, self-referrals, transaction cycling, automation, or manipulation — voids the Rewards and may lead to reversal, account restriction and action under Section 19 of the General Terms.

9. Contact us

USR Enterprises Private Limited CIN: U62011KA2026PTC224718 VO-843, WeWork 10th Floor, RMZ Latitude, No. 69/458/69, Hebbal Kempapura, Bengaluru – 560024, Karnataka, India Email: support@zulepay.com · Phone: +91 95381 07745